Video Business Intelligence
Businesses today need information to drive their marketing and customer service activities. It’s critical to understand where customers are going and how much time they are spending in various locations.
SmartCatch Business Intelligence analyzes feeds from standard video cameras to provide businesses with people and vehicle flow information—both instantaneously and trended over time. It can also easily be integrated with other systems.
Wait Time
Understanding how long customers are waiting in line is key to improving the overall customer experience. SmartCatch monitors line length and service speed, and estimates the wait time for each customer entering a line. In addition, SmartCatch automatically alerts responsible personnel if wait times become too long.
People and Vehicle Counting
Businesses need to understand how many customers visit stores, departments and even displays within a store. SmartCatch will automatically count people that cross a user-defined line in either direction. Using advanced classification technology, SmartCatch ignores uninteresting objects, such as carts, that may also cross the line. SmartCatch provides a similar capability for vehicles.
Congestion Detection
Growing crowd or traffic congestion may indicate an operational problem or even an emergency situation. SmartCatch monitors both the degree of occupancy and the speed of movement by people and vehicles in user-defined areas, alerting personnel when any issues are detected.
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